2-Year International Warranty
At Tate Whalun, each timepiece is crafted with precision and care, undergoing thorough inspection and testing before shipment. We stand by the quality of our watches and guarantee they will arrive free from manufacturing defects. If there are any issues, we will repair or replace your watch in accordance with the terms outlined in our complimentary 2-Year Global Warranty, which applies to all Tate Whalun timepieces.
WHAT OUR WARRANTY COVERS
The warranty is divided into two main coverage categories:
1. Structural Coverage
We provide long-term protection for the structural elements of every Tate Whalun watch. This includes the watch case, crystal, strap links, watchband, and clasp. These components are covered against any defects or faults in materials or craftsmanship.
2. Mechanical Coverage
We also cover the internal mechanical workings of your watch. This includes the movement, date mechanism, hands, crown (adjustment knob), and the watch’s overall ability to accurately keep time.
ADDITIONAL WARRANTY TERMS
Repair or Replacement
Should your watch develop a covered issue, you may return it to us for repair or replacement. If your claim is submitted within 30 days of the original purchase date, there is no charge.
After 30 days, a one-time service fee not exceeding $60 USD may apply if a full replacement is necessary.
Ownership and Transferability
Our warranty follows the watch, not just the original buyer. That means the warranty remains valid if the watch changes ownership.
To be eligible, you must provide proof of purchase and retain the original packaging, including the serial tag or authenticity card.
If proof of purchase is not available, the maximum deductible of $60 USD will apply to process your claim.
Out-of-Stock Replacements
If your specific model is no longer available or all current stock is sold out, we’ll provide a 100% discount code for a future release. This code will never expire and can be used on any upcoming style. Please note that refunds are not issued under the terms of this warranty.
LIMITATIONS & EXCLUSIONS
The following situations are not covered under our warranty:
Lost or stolen items
Damage caused by water, fire, or natural disasters
Battery replacement
Watches missing serial tags or authenticity cards
Normal cosmetic wear and tear, including minor scratches on the case, strap, or crystal
Broken strap pins due to stretching or improper removal
Any damage resulting from misuse, accidents, or neglect—including dents, shattered glass, or deep abrasions
To start a warranty claim, please email support@tatewhalun.com with your order number, proof of purchase, and a description of the issue.
Tate Whalun reserves the right to update or modify these warranty terms at any time.