FREQUENTLY ASKED DELIVERY QUESTIONS
What courier companies do you use?
We work with various courier partners depending on the shipping country and the service selected at checkout, including USPS, UPS and DHL. Once your order is shipped, you will receive a tracking link via email from the carrier.
All orders are fulfilled within 1 business day of the order date, with the exception of pre-orders. Purchases made after 2 pm EST will not be shipped out until the next business day. You will receive an email with tracking details once your order has been dispatched from our warehouse.
U.S. Shipping
| Carrier | COST | DELIVERY TIME |
| USPS Ground Advantage | Free | 5-7 Business Days |
| Expedited Shipping | Calculated at Checkout | 2-4 Business Days |
| Next Day Shipping | Calculated at Checkout |
1 Business Days |
What countries do we deliver to.
| Country | Standard Shipping | Expedited Shipping |
| United Kingdom | 5-10 business days | 2-5 Business Days |
| Canada | 5-10 business days | 2-5 Business Days |
| Australia | 5-10 business days | 2-5 Business Days |
| France | 5-10 Business Days | 2-5 Business Days |
| Germany | 5-10 Business Days | 2-5 Business Days |
| Spain | 5-10 Business Days | 2-5 Business Days |
| Japan | 10-20 Business Days | 5-7 Business Days |
| Rest Of The World | 10-20 Business Days | 5-7 Business Days |
Do I have to pay customs and import charges?
In order to assist customers, in Australia, Bahrain, Canada, China, Japan, Kuwait, Saudi Arabia, South Korea, Singapore, Switzerland, UAE, and Qatar, items are shipped on a DDP (delivery duty paid) basis and all prices shown include the relevant import taxes and duties (where the individual product or total order value is over the relevant country duty threshold).
Delivery outside of the US and to the above listed countries may be subject to local import taxes, which are your responsibility where they apply.
Do you deliver to PO Box addresses?
No, we do not deliver to PO Box addresses. If you enter a PO Box address in Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates or Yemen, you will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier will contact you to obtain a physical address for delivery.
Do I have to sign for delivery?
We will require a signature or photographic proof of delivery for all goods shipped. For all orders shipped (excluding those shipped with Premium Delivery), you can opt for signature release with the carrier directly (please review the relevant carrier's Terms and Conditions). For Premium Delivery, all orders will need to be delivered as per the original delivery details submitted at checkout and signed for by someone at this address, this cannot be amended.
Can I track my shipment?
It's easy to track your order by clicking the tracking link in your shipping email.